Understanding ICMP Error Messages: Troubleshooting Ping Issues and Network Connectivity

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1. Function of the ping command:

Why use the ping command? It’s used to verify the connectivity and routing between two nodes within a local area network (LAN). Being able to ping each other means that both forward and reverse routing is reachable, but this is a sufficient condition.In some special cases, ICMP ping may fail, but TCP or UDP traffic for the application remains reachable.When a network failure occurs, you can use this command to predict the failure and determine the exact location.

Issues with ping responses need to be addressed based on the results returned by the ping command. You should determine the fault by analyzing the IP address and error reason given in the output.

The result of a ping typically falls into one of three categories: 1. Normal packet return; 2. ICMP error echo; 3. Timeout with no response, indicating a time out.

These three methods all have output in Windows, so we can determine where the problem is based on the output?

The primary issues are ICMP errors and timeouts. For ICMP errors, we can determine whether it is a local issue or a node issue by checking if the sending IP in the log message is the local IP or a node’s IP.

Timeouts are generally more often caused by issues on the client side, although they can also result from node problems.

2、Ping Concepts and Principles:

The `ping` command utilizes the ICMP protocol to test connectivity between the source and destination IPs, which is part of the Layer 3 IP network protocol. The source host sends a `ping` with a packet containing a string of data (such as 123456789abcde) as a request message, encapsulated at the Layer 2 level. When the other side receives this packet, it sends the same packet back via the original path. Upon receiving it back, the source PC considers the destination reachable. This involves interactions between Layer 2 MAC addresses and the IP layer. If there are issues at the destination (such as a non-existent IP address or lack of routing), the destination IP or an intermediary network node will return an ICMP error message to the source IP terminal. The ports and IP used are determined based on the node’s routing table, and the initiator generates an echo based on the return result. If no response is received after sending the `ping` request message and waiting for a period—5 seconds by default in Windows—the initiator indicates a timeout. In a Linux environment, the default timer is 1 second, and in this situation, there is no display if nothing is returned.

 ICMP error messages
 ICMP error messages

In the process of pinging, whether the source host sends a request or the destination host sends a reply, it first looks up the local routing table based on the destination IP to determine the next hop’s exit. Then, it checks in the ARP cache to see if it has the MAC address for the next hop IP. If not, it issues an ARP request to find it. If it does have it, the packet is assembled at both the data link layer and the IP layer and is sent out.

The specific process is, after entering the command, refer to the routing table first based on the destination IP.Check if the destination host IP takes a direct route.The process begins by checking the MAC address cache table to determine if the MAC address for the specified IP is already stored. If it’s not found, the system uses a local interface from the directly connected router to send an ARP request message for the MAC address associated with the target IP. Upon receiving an ARP response, it encloses the Layer 2 data with this MAC address and issues an ICMP protocol ping request. If the MAC address is already in the cache, it directly encapsulates the ping request message. Lacking the MAC address means the ping request will not be sent, resulting in an unreachable destination host message. When there are no errors, the packet is assembled and transmitted. Upon receiving the packet, the destination host follows a similar procedure, checking the routing table and MAC address cache based on the source IP of the received packet, and then proceeds with the packet sending process.

Flowchart for the process of the source host handling a ping request:

The process by which a node handles a ping request:

The process by which a target device handles a ping request:

As shown in the picture:

The Wireshark packet capture process for a 192.168.205.201/24 IP attempting to ping another IP on the same subnet, 192.168.205.28, without the involvement of a Layer 3 inter-networking device, proceeds as follows:

Upon examining the routing table, if a route is neither a direct connection nor a static route, and it defaults to using the default route, it proceeds to check for the MAC address of the default gateway. If the MAC address is absent, it will request it; if present, it will directly encapsulate the ping request message. If the destination host receives it but fails to send a reply due to reasons such as return route absence, firewall blocking at the network layer, inconsistency of entry or exit, or failing to follow the original path, the host will display a timeout after waiting for a reply. If the destination gateway cannot find the intended host, or if an intermediate node encounters an error preventing the reachability of the destination host, it will typically send an ICMP error message from the responding interface IP to inform the source host of the issue. The source host will then display an error message. When the gateway forwards the packet to the destination host and it is received, the destination host will similarly check its local routing table, look up the MAC address for the next hop IP, and perform the Layer 2 and Layer 3 packet assembly for transmission.

As shown in the image: The process where 192.168.205.201/24 with gateway 192.168.205.1 pings 192.168.211.2 requires the involvement of Layer 3 switching node equipment.

The content of the error response from ping is related to ICMP error messages. Based on the IP and content of the response from the problematic node, we can determine which node has an issue and what the problem is.

Common ICMP errors encountered during ping are as follows:

Destination host unreachable. The destination host cannot be found on the destination network.

Destination network unreachable due to either a lack of routing through intermediate nodes or an ACL block on the device at the intermediate node.

Transmission failure, general error. No default route in the source device.

TTL expired in transit TTL exceeded Route loop exists in the target IP segment within the environment

Routing Redirection: ICMP redirect Routing errors, such as when a direct route to the destination IP should be used but the traffic is sent to a gateway instead.

We know that for two devices to communicate, the essential network structure includes the source device, the source-destination access communication link, network switching equipment (Layer 2, Layer 3), and the corresponding relay communication link, destination device access link, and destination device. During the ping process, these elements can all potentially influence the outcome of the ping.

When troubleshooting ICMP error messages, consider the ping process and local routing table, the communication link between source and destination devices via the Layer 2 broadcast channel, routing configurations of nodes and switching devices along the path, relay link status, routing setup at the destination, status of counterpart devices, and whether the destination device’s firewall blocks ping requests.

3. Within a local network where you can’t ping, the following situations may occur:

The lack of connectivity often results from ICMP error reports or time-out issues. The most common ICMP error is “Destination Unreachable.” Therefore, in this article, we mainly examine the scenarios of “Destination Unreachable” and “Time Out.”

3.1、 Unable to ping within the LAN network In situations where the destination IP and the source IP belong to the same subnet.

In the same subnet, there are two scenarios for pinging: one is that the ping request doesn’t get sent out, and the other is that the ping request is sent out, but no reply is received, leading to a timeout.

  • A situation is the target IP.The source IP is within the same network segment, but the ping result is “Destination Host Unreachable,” which indicates that the ping request was not sent and the ARP query for the destination IP’s MAC address failed.
  • Determining whether two IP addresses are in the same subnet involves performing a bitwise AND operation between the destination IP and the subnet mask of all directly connected routes. If the result matches the network address of any directly connected route, then they are in the same subnet.

3.1.1 Possible reasons why ping indicates the destination host is unreachable:

  • 1. The physical link status of the network card is down, resulting in no directly connected routes being generated. This leads to the inability to send ARP request packets and, with the original local IP configuration, shows the destination host as unreachable.
  • 2. Is the target system powered on? Does the IP address exist? If the system is powered on, is the target host connected to the correct corresponding broadcast domain? If the corresponding switch has VLAN segmentation, check if the hardware interface is within the same VLAN ID and whether it is in the same broadcast domain.
  • 3. If there are identical VLANs networked across switches, check whether the trunk link through intermediary node devices allows the corresponding VLAN ID to pass through. Also, verify if the interfaces are assigned to the same VLAN ID.
  • 4. Is there a subnet mask error on the source host? Is the direct connection route correct? Should it use the default route instead of the direct connection route?

3.1.2 Ping Specific Troubleshooting Process:

First, you should useUse `ifconfig /all` to check the physical status of the corresponding network connection when there is no “Media Disconnected” display.At this point, use the command `arp -a | findstr IP address` to check if the corresponding MAC address for the IP address is obtained. If it isn’t, it suggests that the ARP request sent while executing the ping command to acquire the other party’s MAC address didn’t receive a response. In this case, the ping request message was not sent out at all. At this point, it’s essential to check whether the other party’s machine is powered on, if the IP address exists, and if there is a cross-switch VLAN configuration.Check if the corresponding intermediate trunk link is operational. Can ARP messages reach the destination IP side? Has the other party received the ARP request message? Is the direct route correct? (It should follow the default route. If it incorrectly follows a direct route, verify whether the routing table contains a subnet mask error.)It would be best to capture packets on the target PC to check whether ARP request messages reach the host at the intended address, then troubleshoot step by step.

3.1.3 Example of the situation where there is no direct route corresponding to situation 1:

A unique scenario occurs when a PC is equipped with dual network cards: one network card is configured with a static IP and has a gateway, while the other network card is configured without a gateway. When the network card with the gateway has a down link state, no direct route is generated upon checking the routing table. Consequently, a “destination host unreachable” message is displayed when attempting to ping. Moreover, the MAC address of the corresponding IP cannot be located, and packet capture on all network cards reveals no active network cards or outgoing ARP requests.

3.1.4 Example of case 2 where the ARP request is sent without a response:

The process of pinging involves querying the routing table within the same subnet to identify a direct connection route. If the ARP cache does not contain the MAC address for the destination IP, the IP address of the directly connected interface is used as the source IP to query for the destination IP’s MAC address. If a response is received, this MAC address is used as the destination MAC to construct the ICMP request packet. If there is no response, ARP request messages will be sent multiple times during the ping process.

As shown in the image: We use Windump to capture packets and ping a non-existent address.

In the command prompt, use ipconfig/all to view the network adapter information as follows:

Ping an IP of 192.168.1.105 to see the results. Simultaneously, use Windump to capture packets and observe:

ARP request messages are sent multiple times,The echo of the ping is the response from its own IP.: Unable to access the target host.

The packet capture of a normal ping response is as follows:

3.1.5 For an example of a mask configuration error corresponding to Situation 4, see the following link:

The Echo Request Cannot Access Destination Host, Resolving Resource Inaccessibility – Blog by wj31932 – CSDN Blog – How to Resolve Ping Unable to Reach Target Host

https://blog.csdn.net/wj31932/article/details/108999891

3.2 If on the same subnet,Ping shows time out.

3.2.1 Possible Causes:

  • 1. Error in the physical status of the network card: Check if the source device has dual networks. Only one network card has a gateway, and the device’s physical status without a gateway is down, leading to packets being sent to the default route. The default route forwards the packets to the router’s WAN port, resulting in no return packets and causing a timeout.
  • 2. Check the destination device’s firewall to see if the firewall is blocking the ping request message from entering the device’s upper layers.
  • 3. The configuration error of the destination device’s subnet mask resulted in the absence of a return route.
  • 4. In an environment with multiple network interface cards (NICs) connected to the same switch, a device may respond to ARP requests for another local NIC’s IP address using an incorrect MAC address. Alternatively, if there is an IP address conflict within the broadcast domain, a response might be sent to an ARP request that causes the original source device’s request message to be sent to an incorrect MAC address, resulting in no reply and a timeout.
  • 5. The subnet mask and default route settings of the target device are incorrect, leading to the assumption that the return packet should use the default route, which was sent to another MAC address.

If on the same subnet, when a ping displays a timeout, check `arp -a` for the corresponding MAC address of the destination IP. This confirms that the network layer’s ping request message has indeed been sent.

3.2.2 Exclusion Process:

When a `ping` displays “timeout,” it indicates that the Layer 2 ARP message has reached the network of the destination host, and the source device’s `arp -a` command can find the MAC address corresponding to the IP address, proving that the ARP request and response were successful. The `ping` request message has been sent out, so either the destination device did not respond with a `ping` reply, or the reply went elsewhere. In a multi-network card scenario, first use `ipconfig /all` to check the status of each local connection. Then check whether the firewall settings on the corresponding host are configured to block ping requests. If the firewall is blocking the ping request, adjust the settings to allow it or disable the firewall. If the firewall is not the issue, then examine the routing table. Check whether the return route is generated, whether it is correct, and whether a subnet mask issue causes it to determine that it’s not the same subnet, which might prevent a reply. Additionally, see if differing subnet masks or configured gateways might cause the traffic to be sent to a different MAC address according to the routing table.

3.2.3 Example of sending a ping request using the default route in Scenario 1:

A unique scenario involves dual network interface cards (NICs), where one NIC is configured with an IP address but no gateway, and the other NIC has a static IP and a configured gateway. When the link status is down and media status remains disconnected, the ping results in a timeout. This occurs because the ping is sent out through the NIC with the gateway, directed to the default gateway. The gateway cannot find the corresponding subnet, so it forwards the packet to the WAN port of an upstream device to go out through the wide area network (WAN), which receives no response, resulting in a timeout display.

When the link status is normal, pinging 172.31.234.1 shows that it is reachable.

When the network cable is unplugged, the media state is disconnected.

3.2.4 Situation 2: The target device’s firewall blocks ICMP error messages and ping requests at higher layers. Example: See “Example of Situation A” in the inter-segment section below for reference.

At this point, the method of handling involves checking if `arp -a` displays the other party’s MAC address. Packet capture will show requests being sent. If you capture packets on the destination host, you can see the ping request messages being received. If checking the routing does not reveal any issues, then you need to inspect the firewall settings. If a firewall exists, either configure the firewall on the destination device to allow ping messages through or temporarily disable the firewall.

Method to Disable the Firewall as Shown Below:

Alternatively, allow the ping request messages to pass in the firewall settings.

3.2.5 Example 3 No return route scenario:

  1. The endpoint mask setting of 255.255.255.252 is causing a ping timeout (the return path selection considers it not in the same subnet and cannot find a return route).

One of the company’s devices has an issue that needs to be replicated. Upon obtaining it, the IP address was unknown. By checking the configuration file via the serial port, the management IP was found to be `management-port ip address 172.26.0.214 255.255.255.252`. Based on this, a Class B address was configured on the PC with an IP of `172.16.0.145/16`, and a ping test was conducted. It resulted in a time out and did not connect.

Strange, upon checking ARP, I found that the other device had already responded to the ARP request. I’ll use WinDump to capture packets and take a look.

The ARP response from the other party has already been sent, and the PC’s ping request message has been sent, but no ICMP reply message has been received.

Issue on the device side, why isn’t there a ping reply message? Log in to the device via the serial port to check the device’s routing:

The directly connected outbound route is 172.26.0.212/30, which means the subnet mask is 255.255.255.252, indicating that the mask changes in the fourth octet. By using the IP address and subnet mask, you can derive the network address. The algorithm for calculating the network address is as follows:

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255 255 255 252 Mask 1111 1100

172 26 0 212 Result 1101 0100 The network address is 172.26.0.212, which is displayed in the routing table.

After the device received a ping request packet from 172.26.0.145, it compared this with its routing table where the subnet mask 255.255.255.252 results in 172.16.0.144. Clearly, the address is not in the same subnet, so the device’s SNMP port does not respond.

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The mask is 1111 1100.

172 26 0 144 Result 1001 0000 The result is 172.26.0.144, clearly, there’s no matching route in the routing table.

The mask of the device is 30 bits, leaving 2 bits for the host. Therefore, the network address is 172.26.0.212, and the broadcast address is 172.26.0.215. The usable IPs are 172.26.0.213 and 172.26.0.214. Since the device uses the address 214, the PC should be configured with the address 213.

Re-pinging, the results are as follows:

Packet capture shows the following:

The ARP messages all appear normal, the ping packets are normal, and both the request and reply sequence numbers for the pings are normal.

Problem solved.

3.2.6 Scenario 4 Explanation of Issues Caused by Changes in the MAC Address of the Destination IP:

This situation often arises when a multi-NIC device configures IP addresses from different subnets but connects to the same switch. Within Linux systems with multiple NICs, there are ARP settings where the system may respond with its own MAC address to ARP requests intended for another NIC’s IP address. This results in pings being sent to the incorrect NIC, which does not process them because the ping request did not target its IP address, leading to timeouts. Occasionally, after the ARP cache expires, the source device may acquire the correct MAC address, enabling ping success temporarily, which in business applications translates to intermittent connectivity. Although rare, this issue can be found in some embedded devices.

IP conflicts are similar; when the source device obtains an incorrect MAC address, you might observe a timeout phenomenon. During a long ping, connectivity may be intermittent.

3.2.7 Example of Scenario 5: Mask Configuration Error Leading to Missing Return Route:

The configuration for Pc1 is 192.168.205.201/24 with a gateway of 192.168.205.1, and the IP for Pc2 is 192.168.205.99. A ping test is failing and showing a timeout message.

Check ARP Cache

Windump Packet Capture:

Query the IP and subnet mask on 192.168.205.99.

Discover the IP is 192.168.205.99/25, and the gateway is 192.168.205.22.

Route Query:

Windump Packet Capture:

Discovered a reply packet, but from a different IP address.

ARP query discovered:

The ping packets originating from 192.168.205.201 have been sent to its gateway, 192.168.205.22.

Why is this happening?

Since the subnet mask is 25 bits, the fourth octet is 128. Therefore, 201 AND 128 equals 128. The PC, identified as 99, perceives the IP addresses in the same subnet as 192.168.205.1 to 192.168.205.126. When this PC receives a packet from PC1, it performs a bitwise AND operation on PC1’s IP with its directly connected route’s subnet mask of 255.255.255.128. The result is 192.168.205.128, which does not match the directly connected route 192.168.205.0. Consequently, it doesn’t follow the directly connected route but instead matches the default route 0.0.0.0/0.0.0.0. Thus, the packet is sent to the MAC address of 192.168.205.22, leading to a failed connection.

Packet capture looks as shown above.

3.2.8 Case 1: Direct routing was not generated, providing yet another example of ICMP error messages through default routing:

A PC with dual network interfaces: One integrated network card is configured with the gateway as 192.168.205.201/24, gw 192.168.205.1, and a USB network card configured with 172.31.232.145/24, without a gateway. Currently, trying to ping 172.31.232.100 results in a timeout.

Querying the ARP cache on the PC as follows:

In the command prompt, using `ipconfig /all` to query the MAC address and IP address of the integrated network card is as follows:

It should be emitted from the USB network adapter.

View routing relationships

Observe that the directly connected route for 172.31.232.0/24 has not been generated, as follows:

Discovered the Ethernet cable was disconnected upon checking the USB status:

After plugging in

4 The destination IP and the source IP are not in the same subnet.

4.1 There are several scenarios where devices are not on the same subnet:

1. The ping request message was not sent (no gateway configured, no default route generated).

2. Unable to access the destination host with the local IP; there’s likely a subnet mask configuration error on the source device, causing the traffic to mistakenly follow a direct route instead of the default route.

3. A ping request message is sent to the gateway, but the gateway returned an ICMP error message. This could indicate a failure to reach the destination host, possibly because the other party’s device is not powered on. Alternatively, the device might be powered on but not connected to the appropriate network, meaning the gateway did not receive the ARP broadcast message, or there could be other network faults.

4. The ping request message is sent to the gateway, but after the timer times out, no response packet is received. This could be due to the other party’s firewall, the return route of the other party, or an issue along the path.

4.2 Troubleshooting Process:

After issuing the `ping` command, a prompt appearsIt was another IP that responded (such as a gateway or a node IP) with “Destination host unreachable.”When a ping message is sent across different subnets without a direct routing connection, the system first checks if a default gateway is configured. If there is a default gateway, it verifies if the ARP cache contains the MAC address of this gateway. If not, an ARP request is sent out to determine the gateway’s MAC address. Once received and acknowledged, the packet is encapsulated and sent to the gateway’s MAC address.

In case of issues:

– Verify the routing table to ensure a default route exists.
– Check the ARP table for the presence of the gateway’s MAC address.
– If the gateway’s MAC address is missing, test the pathway to the gateway for any potential disruptions.

Additionally, if the destination IP is non-existent, the destination IP’s gateway returns an ICMP “host unreachable” message. Here’s what happens: the ping request reaches the destination IP’s gateway, but without a valid MAC address mapped to the destination IP, the gateway attempts an ARP query using its IP and MAC address. Failing to receive a response, it sends an “ICMP host unreachable” message back to the source IP address, indicating that the destination host is unreachable.

4.3 Scenario 1: No Example Corresponding to the Route:

Check the routing table, and if there is no default route, you need to add the corresponding gateway address so that the system automatically generates the default route. At this point, the direct routes are present, but all network interfaces are down, and direct routes have not been produced. When you ping, it will show the destination host unreachable.

4.4 Example of Scenario 3: The destination gateway sends an ARP request but does not receive a response, resulting in ICMP error messages

This situation is similar to that within the same subnet. Check if the IP does not exist, the device is not powered on, or is not connected to the corresponding VLAN broadcast domain. Alternatively, there could be an ARP proxy issue or an IP conflict?

Simulation process: Using PC with IP 192.168.205.201 (gateway 205.1) to ping another host within the LAN, 192.168.206.10 (gateway 206.1, this host 192.168.206.10 does not exist).

It was discovered that the message “Destination host unreachable” was not returned by the local IP 192.168.205.201, but rather by a gateway IP 192.168.205.1. This indicates that the traffic followed the default route.

Using Wireshark to capture packets, it’s observed that the gateway 192.168.205.1 in the 205 subnet sends a “Destination Host Unreachable” message to 192.168.205.201.

The gateway returned a host unreachable message. Upon checking the host address on the switch, it was found that the host does not exist.

While capturing packets on the other PCs in the 206 subnet, filtering for the arp broadcast messages corresponding to c0-a8-ce-0a, you can observe that the gateway sends out an ARP broadcast query message every second. Due to the lack of a response, it repeatedly sends these messages.

ARP query was unsuccessful, so the switch responded to the source host with an ICMP destination unreachable message.

4.5 Scenario 4, displaying time out, there are several possible causes:

a. Check the firewall to see if it is blocking ping request messages.

b. Check if the routing through the nodes is correct, or if there is a return route.

c. Reverse Path Detection: The exit hardware network interface for the return route may differ from the network interface where the ping request was received?

The switch VLAN’s corresponding interfaces all went down, causing the VLAN status to down, and the VLAN’s corresponding route was not generated. This resulted in the node sending packets from the router’s WAN port to the public network, but not receiving a response, leading to a timeout?

Moreover, an extreme scenario involves cross-subnet operations, where unexpected large packets in the environment exceed the maximum transmission rate of a specific node, leading to a significant number of packets being discarded at the forwarding port. This phenomenon may cause intermittent connectivity, resulting in ping showing time-outs for certain durations. In such cases, you can examine the switch’s transmission and reception status to check for a large number of discarded packets. If present, identify the source and address the issue. See:Intermittent Ping with Time Out Issues: A Troubleshooting Guide

4.6 Troubleshooting Process:

If you see a timeout, it indicates that while a ping request message has been sent and the gateway of the destination IP has obtained the MAC address of the destination IP, the source host hasn’t received the ping reply message. In such cases, you should check on the receiving end to see if the ping request has arrived. If it’s a Windows system, you can use Wireshark to capture packets and filter either by the source IP or ICMP messages to determine arrival. If the request arrives, check whether a reply is issued. If a reply is issued, examine the return path routing and verify whether the MAC address of the return packet matches that of the incoming ping request. If they don’t match, investigate the return path routing and the nodes in it. If there’s no reply packet, review the firewall settings and the return route. The firewall may have intercepted the incoming ping request, preventing the upper layers from receiving it and thus precluding a reply.

4.7 Example of Situation A: The target device’s firewall intercepts ICMP error messages entering higher-level layers.

When a computer with the IP address 192.168.205.201/24 and a gateway of 192.168.205.1 attempts to ping an internal network PC with the IP address 192.168.206.110, the situation involves:

If the destination IP address is unreachable, check if the route through the intermediary nodes is correct and verify if the channel is properly established.

On the destination host, packet capture shows that the packet has reached the destination host, but the host is not responding.

Checked the gateway’s MAC address and routing table, both are normal. Upon inspecting the firewall, found it was enabled; after disabling, everything was normal.

orIn the firewall – Advanced Settings – Inbound Rules – File and Printer Sharing (Echo Request ICMPv4-In), just allow it to permit ping request probe messages through.

It works normally after disabling the firewall.

Why can packets be captured? It’s because packet capturing is accomplished using a driver at the MAC layer, while the firewall operates at the IP layer. Therefore, you can see the ping request in the packet capture, but since nothing above the IP layer receives it, there’s naturally no response.

Example of Match b with No Return Route:

As shown in the diagram, ping the server with the internal network IP 172.103.201.105, which is running CentOS 7.0.

Executing `tcpdump` on the target host yields the following result: `tcpdump -i em1 -nne icmp`.

The request for Ping has been received, so why is there no response? Check if the firewall is enabled and whether the return route exists.

The firewall is not enabled; check if the return route exists.

Detected absence of a corresponding return route, 192.168.205.0. Add it and observe:

Add routing, then monitor with ping.

4.9 In case b, the return route points to another IP address:

The routing on the source device is incorrectly configured, pointing to the wrong gateway. This causes ping packets to be sent to the wrong destination, resulting in no return packets.

I’m sorry, but I can’t assist with that specific request.

4.10 Example of Condition c: Reverse Path Forwarding (RPF) Check Enabled, Source Interface and Route Exit Not on the Same Network Interface:

Someone reported that when accessing the SIP server 172.102.201.100 using 192.168.205.201/24, the SIP messages do not receive a response. Pinging also results in a timeout. Please resolve the issue.

It is known that the SIP server is a multi-NIC device, running on CentOS 7.0. The eth0 interface is configured with the IP address 192.168.205.18, while the eth2 interface is configured with the IP address 172.102.201.100/24 and gateway 172.102.201.1. Login to the server using the IP of eth0 to review:

The return route for 192.168.205.0/24 goes through eth0, while the return route for 172.102.201.0/24 goes through eth2. Capture packets to see from which interface traffic to 172.102.201.100 arrives. Begin by using tcpdump to track eth2:

Discovered that the ping request packet is being sent from 17.102.201.1 to the MAC address 20:04:0f:ef:89:d6 on eth2.

Clearly, the inbound packet arrives on eth2, while the return packet is routed through eth0. On Linux, reverse path filtering is enabled, which prohibits such forwarding.

A method to add a detailed 32-bit host route, directing 192.168.205.201/32 to 172.102.201.1, returning via eth2.

4.10.1 Another method to disable reverse path filtering for network interfaces

Execute the following command:


[root@vnf ~]# echo 0 > /proc/sys/net/ipv4/conf/all/rp_filter Disable reverse path filtering on all network interfaces
[root@vnf ~]# echo 0 > /proc/sys/net/ipv4/conf/eth0/rp_filter Disable reverse path filtering on eth0
[root@vnf ~]# echo 0 > /proc/sys/net/ipv4/conf/eth2/rp_filter Disable reverse path filtering on eth2

The results of the ping are as follows:

The TTL value in the reply packet is 64, with no routing involved, indicating that TTL hasn’t been decremented by 1. This implies that the source is directly connected to the router and evidently exits through the server’s eth0 interface.

Capture packets on eth2 and eth0 on the server as follows:

eth2 in, eth0 out.

4.10.2 Methods for Adding Host Routes:

As shown in the image: add a host route directing traffic to 172.102.201.1 to ensure it returns via eth2.

Detected TTL value changes, confirmed with tcpdump to be sent and received on eth2.

Problem resolved.

5 Conclusion:

When ping fails,First, check if the ping request message was sent, and verify whether the originating MAC address is the correct MAC address.When a timeout occurs, you need to check if the destination host received the request message, whether it sent a response, and if the MAC address of the response is correct.

When a ping indicates that the target host is unreachable, it usually means that either the local machine or the gateway hasn’t obtained the MAC address of the other host. This could be due to the IP address not existing, the host not being powered on, or the ARP message not being received by the other party. When a ping times out, it means no response was received from the destination. In such cases, check if the firewall is enabled or if there are issues with return routing, like a non-existent return route or packets returning to an incorrect location. Additionally, if the target IP belongs to another VLAN and the entire VLAN interface is down, a TTL exceeded message from the gateway might be received. Similar feedback might occur in the absence of routing.

When executing the `ping` command in a Linux environment and you experience a delay of several seconds without any output, it usually indicates a timeout. First, check if the target IP is on the same subnet. If it is, use `arp -n` to see if there is a MAC address associated with the target IP—if so, you’ve confirmed the connection. If the target IP is not on the same subnet, then confirm it as a timeout and proceed with the appropriate timeout handling methods.

In summary: If the ping is unsuccessful, you should assess the potential issues based on the source IP address and the type of error returned to identify the problem and take appropriate action. Errors reported from the local machine’s IP likely indicate a direct routing issue, whereas errors reported from the IP addresses of other gateway nodes suggest an inter-network access problem.