Technical Support

Ax3soft technical support center provides technical support for  customers world wide.

Licensed users are entitled to obtain technical supports from Ax3soft.
For answers to common questions, please see "FAQ".

If you meet a problem when using Ax3soft Sax3  but can not solve it after referring to this manual and other materials on Ax3soft website, you may enquire your local reseller for more advice or contact Ax3soft support center.

Support

• Website support
  
  In addition to up-to-date FAQ and Glossary, there are version upgrade information and public resources relevant to Ax3soft Sax2 available at http://www.IDS-Sax2.com.

• Email support
  
  You are welcome to contact us at with technical questions at any time, We will reply you as quickly as possible.
  
  Note: In your email please include the serial number, product version and edition, Windows' OS, detailed problem description and other relevant information.

• Forum support
  
  To get our support, provide your suggestions and discuss our products with other users, please visite our Official Support Forum.

Reporting Problem

When report a problem, please include the following information:

1. Is the problem reproducible? If so, how?
2. What version of Windows are you running (Windows 95, Windows NT 4.0, etc.)?
3. What version of Ax3soft Sax2 are you running (to check the version, choose About Ax3soft Sax2 from   the Help menu)? Please include the entire "version" line in your problem report.
4. If a dialog box with an error message was displayed, please include the full text of dialog box and the text in title bar.
 

Note: You can press F1 for context-sensitive help at any time when Ax3soft Sax2 is active.